What is a Balanced Score Card (BSC)?

Balanced Score Cards (BSC) allows organisations to look at their business based on the following four important perspectives.

  • Financial perspective – how do we look to shareholders?
  • Internal business perspective – what must we excel at?
  • Innovation and learning perspective– can we continue to improve and create value?
  • Customer perspective – how do customers see us relative to time, quality, performance and service, and cost?
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